Last updated: September 12, 2026
Hourigan’s Flooring respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request a quote, submit an online form, interact with our advertising, or do business with us.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Address or project location
- Information about your flooring, tile, renovation, or construction project
- Communications you have with our team
- Information submitted through website forms, Google Ads lead forms, Meta/Facebook forms, or other online advertising platforms
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, referral source, and interactions with our website.
How We Use Your Information
We may use your personal information to:
- Respond to inquiries and quote requests
- Contact you regarding your flooring or renovation project
- Schedule consultations, measurements, estimates, or other services
- Provide and improve our products and services
- Follow up with prospective and existing customers
- Measure the effectiveness of our website and advertising
- Improve our marketing and customer experience
- Request customer feedback or reviews
- Maintain business and customer records
- Meet legal, regulatory, accounting, or operational requirements
We only collect and use personal information for purposes that are reasonable and appropriate in the circumstances.
Advertising, Analytics and Cookies
Our website and advertising may use cookies, tracking technologies, and analytics services to understand how people interact with our website and advertisements.
These services may include platforms such as Google Analytics, Google Ads, Meta/Facebook, and other advertising or analytics providers.
Information collected through these tools may be used to measure advertising performance, understand website activity, improve our marketing, and show relevant advertising.
You can control or disable cookies through your browser settings, although some website features may not function as intended.
Lead Forms and Online Advertising
If you submit your information through a lead form provided by Google, Meta/Facebook, our website, or another advertising platform, the information you provide may be shared with Hourigan’s Flooring so that we can respond to your request.
Submitting a form authorizes us to contact you regarding your inquiry using the contact information you provide.
Sharing of Personal Information
We do not sell your personal information.
We may share information with trusted service providers that help us operate our business, website, advertising, communications, analytics, customer management systems, or other business services.
These providers are permitted to use personal information only as necessary to provide services on our behalf or as otherwise permitted by law.
We may also disclose information when required or permitted by law.
Protecting Your Information
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, use, disclosure, loss, or misuse.
Access to personal information is limited to employees, contractors, and service providers who require it for legitimate business purposes.
Retention of Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet our legal, accounting, and business requirements.
Accessing or Correcting Your Information
You may request access to personal information we hold about you or ask us to correct inaccurate information, subject to applicable law.
You may also withdraw consent to certain uses of your personal information where permitted by law.
Email and Marketing Communications
If you have consented to receive marketing communications from us, you may unsubscribe at any time using the unsubscribe instructions included in those communications or by contacting us directly.
Service-related communications regarding an active inquiry, estimate, order, installation, or customer relationship may still be sent when necessary.
Third-Party Websites
Our website may contain links to third-party websites. Hourigan’s Flooring is not responsible for the privacy practices or content of websites operated by third parties.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, technology, legal requirements, or services.
The most current version will be posted on this page with the date it was last updated.
Contact Us
If you have questions about this Privacy Policy, how we handle personal information, or would like to request access to or correction of your personal information, please contact:
Hourigan’s Flooring
Victoria, British Columbia
Phone: 250-475-2401
Website: hourigans.com
